Quick Summary #
- Primary method: Phone at (855) 633-4226, available 24/7
- Early termination fees: Up to $120 (one-year) or $240 (two/three-year contracts)
- Equipment return deadline: 30 days after cancellation
- Processing time: Up to 7 days
Before Canceling: Alternatives to Consider #
Pause/Suspend Service #
Monthly pause option available for $10-$15, useful for temporary situations.
Service Modifications #
Contact customer service to explore downgrading, removing premium channels, or negotiating promotional rates.
Transfer Service #
Relocate service within coverage areas for fees up to $49, avoiding early termination charges.
Retention Offers #
Representatives may offer reduced rates, free premium channels, equipment upgrades, or bill credits.
Cancellation Methods #
By Phone (Recommended) #
Call (855) 633-4226 anytime. Prepare account number, service address, and billing information. Representatives will likely attempt retention offers—remain polite but firm.
Online #
Log into mediacomcable.com account settings and select cancellation option, though completing the process may require speaking with support.
Email #
Contact the support email with account details and cancellation request.
In-Person #
Visit local Mediacom offices (available in 22 states) during business hours.
Cancellation Fees #
| Contract Type | Early Termination Fee |
|---|---|
| One-year | Up to $120 |
| Two-year | Up to $240 |
| Three-year | Up to $240 |
Military exception: Active armed services members relocating to unserved areas qualify for fee waiver with written notice.
Equipment Return #
Required Items #
- Modems, routers, cable boxes, DVRs
- Remote controls and power cables
- All Mediacom-branded leased equipment
Return Methods #
- In-person: Drop off at local office with receipt
- Mail: Request prepaid return box via email
Important Precautions #
- Keep shipping receipts and tracking numbers
- Document equipment condition with photos
- Request signature confirmation
- Retain documentation until final bill resolves
Unreturned Equipment Charges #
Fees range from $100-$300 per item if not returned within 30 days.
Common Issues and Solutions #
| Problem | Solution |
|---|---|
| Long hold times | Call during evenings or Sundays |
| Retention pressure | Calmly repeat cancellation request |
| Unexpected fees | Request itemized bill explanation |
| Equipment disputes | Obtain and save return receipts |
| Multiple transfers | Request supervisor immediately |
After Cancellation #
Final Bill #
Includes charges through cancellation date, early termination fees, and any unreturned equipment charges.
Account Closure #
Request written confirmation of closure and verify automatic payments are stopped.
Reactivation #
Service can be restored later by paying outstanding charges, though new activation fees and credit checks may apply.
FAQ Highlights #
Money-back guarantee: 90-day guarantee available for new customers (excludes installation fees and pay-per-view).
Partial cancellation: Can cancel specific services while maintaining others, though bundle pricing may change.
No equipment payoff: Mediacom does not cover contracts with other providers.
Unserved area relocation: Early termination fees waived with proof of new address outside service area.
Escalation Options #
If cancellation issues arise:
- Request supervisor
- Document all interactions
- Contact @MediacomSupport on social media
- File complaints with FCC, Better Business Bureau, or state public utilities commission
Last updated: August 2025. Verify current terms directly with Mediacom.