Quick Summary #
- Primary contact method: Call 1-877-692-2253, Monday-Friday, 8 a.m. to 5 p.m. MST
- Cancellation fees: None – no contracts required
- Equipment return: Must return to local office (free) or schedule pickup ($45 fee)
- Equipment rental fee: $10.50/month for WiFi ONE router
- New customer guarantee: 30-day money-back option available
Before Canceling: Alternative Options #
Pause/Suspend Service #
Temporarily hold your account without active charges during periods when service isn’t needed.
Reduce Your Bill #
- Downgrade to lower-speed internet plans
- Remove unused premium channels
- Purchase your own modem to eliminate rental fees
- Inquire about promotional rates
Transfer Service #
Move your service to a new address if Sparklight operates in that area.
Negotiate Retention Offers #
Representatives may provide:
- Discounted rates for specified periods
- Free premium channels
- Speed upgrades at no cost
- Bill credits
Cancellation Methods #
Phone (Recommended) #
Number: 1-877-692-2253 Hours: Monday-Friday, 8 a.m. to 5 p.m. MST (billing); 24/7 (tech support)
Required before calling:
- Account number or associated phone number
- Service address
- Last four digits of Social Security number
- Equipment inventory (owned vs. leased)
Process:
- Provide account information to automated system
- Transfer to billing/retention department
- Identity verification
- Review retention offers (optional)
- Schedule service disconnection
- Receive cancellation confirmation
Online (Limited) #
Access through sparklight.com account dashboard. Most cancellations require phone contact.
In-Person #
Visit your local Sparklight office with all leased equipment. Find locations at sparklight.com/locations.
Bring:
- All rented equipment
- Account information
- Photo ID
Equipment Return Requirements #
| Equipment | Must Return? | Monthly Fee |
|---|---|---|
| WiFi ONE Router/Modem | Yes | $10.50 |
| Cable Box/DVR | Yes | Varies |
| Remote Controls | Yes | Included |
| Power Cords/Cables | Yes | Included |
Return Options #
Option 1: Local Office Drop-off (Free)
- Find nearest location
- Pack equipment carefully
- Visit during business hours
- Obtain receipt
Option 2: Technician Pickup ($45 fee)
- Call 1-877-692-2253
- Schedule pickup appointment
- Be present during service window
Fees and Charges #
- Early termination: None
- Equipment pickup convenience fee: $45
- Late return penalties: Continued monthly charges until return
- Unreturned equipment: Full replacement cost charged
- Damaged equipment: Repair or replacement fees apply
Common Cancellation Issues #
| Problem | Solution |
|---|---|
| Long hold times | Call during off-peak hours or early week |
| Multiple transfers | Request “cancellation” department immediately |
| Retention pressure | Remain polite but firm; repeat your decision |
| Equipment disputes | Keep receipts and take photos before return |
| Unexpected charges | Review final bill for prorated period charges |
After Cancellation #
Final Bill Details #
Your statement will include:
- Prorated service charges through cancellation date
- Equipment rental fees
- Applicable taxes and fees
- Service credits (if applicable)
Account Closure #
- Request written confirmation
- Deposit refunds: 4-10 business days
- Retain confirmation documentation
Reactivation #
The 30-day guarantee applies once per service. Restarting service later treats you as a new customer.
Frequently Asked Questions #
Q: Can I cancel online? A: No. Call 1-877-692-2253 or return equipment in person.
Q: Are there early termination fees? A: No contracts exist, so no cancellation penalties apply.
Q: What if I own my equipment? A: No return necessary; simply call to cancel service.
Q: How long before equipment charges stop? A: Monthly rental fees continue until equipment returns complete.
Q: Can I get a refund as a new customer? A: Yes, within 30 days of signup.
Q: Can I transfer service when moving? A: Yes, if Sparklight services your new address.
Escalation and Complaints #
Contact options if issues arise:
- Request supervisor or manager escalation
- Document all representative names and reference numbers
- File FCC complaints at consumercomplaints.fcc.gov
- File Better Business Bureau complaints
- Contact your state’s Public Utilities Commission
Last Updated: August 2025. Policies may change; verify current terms with Sparklight before canceling.