Quick Summary #
- Primary contact: Call (833) 267-6094 – available 24/7 for billing and cancellation requests
- Early termination fees: None – Spectrum operates month-to-month without contracts
- Equipment return window: 14-30 days after cancellation
- Unreturned equipment penalties: $50-$300+ per device (cable boxes, modems, routers)
Alternatives Before Canceling #
Service Pause Options #
Spectrum offers seasonal holds up to 90 days by calling (833) 224-6603, though TV Choice and TV Stream subscribers pay full price during holds.
Downgrade Possibilities #
Contact Spectrum to explore reducing your bill by downgrading service tiers or canceling TV while retaining internet service.
Service Transfer (for relocations) #
Moving within Spectrum’s service area? Call (888) 692-8635 to transfer service without fees.
Retention Offers #
Representatives typically present discounts when you call to cancel. Evaluate carefully, but stay firm if you’ve decided to leave.
Cancellation Methods #
Phone (Recommended) #
Number: (833) 267-6094 | Available: 24/7
Before calling:
- Have account number and service address ready
- Note your billing cycle date
- Prepare a reason (moving out of service area helps avoid lengthy retention pitches)
- Identify all equipment needing return
During the call:
- Select “Service changes” when prompted
- Choose “Remove service” option
- You’ll reach the retention department
- State you’re relocating outside Spectrum’s service area to expedite cancellation
- Request confirmation number and email verification
In-Person at Spectrum Stores #
Visit spectrum.com/stores for locations. Standard hours are Monday-Saturday 10AM-8PM, Sunday 12PM-5PM. Bring valid ID and account information. You can return equipment during your visit.
Online/Email #
Currently unavailable – phone or in-person visits are your only options.
Fee Structure #
Early Termination #
No early termination fees apply—Spectrum has no contracts.
Equipment Return Requirements #
All provided equipment must be returned within the deadline:
- Cable boxes (HD, DVR)
- Modems and routers
- Power cords and cables
- Remote controls
Equipment Fees (if unreturned) #
- Cable Box (HD): $50-$150
- DVR Box: $150-$200
- Modem: $100-$150
- Router/Gateway: $100-$200
Billing #
No prorated refunds for partial months since 2019. You pay the full monthly charge for the billing period in which you cancel.
Equipment Return Process #
Return Timeline #
Standard deadline is 15 days; some accounts allow up to 30 days. Health emergencies may extend to 60 days.
Return Methods #
Spectrum Store Drop-off: Bring equipment and valid ID; receive immediate receipt confirmation.
UPS Store: Any UPS Store location (not drop boxes) provides free packaging and shipping for Spectrum customers.
FedEx: Only specific devices qualify (HD receivers, DVR receivers, WiFi gateways, modems). You must package items yourself.
Mail: Use prepaid return labels if provided. Package securely and request signature confirmation.
Documentation Tips #
- Obtain receipts with tracking confirmation
- Photograph equipment before returning
- Record serial numbers and MAC addresses
- Keep documentation until final bill confirms no additional charges
Common Issues & Solutions #
| Problem | Solution |
|---|---|
| Extended hold times | Call during mid-morning or early afternoon; try (833) 949-0036 |
| Multiple transfers | Specify “Service changes” then “Remove service” to reach retention directly |
| Retention pressure | State you’re moving out of service area; remain polite but firm |
| Unexpected equipment charges | Contact customer service with your return receipt immediately |
| Full-month charge mid-cycle | Cancel at least one business day before next payment due |
| Missing equipment | Report immediately; Spectrum may waive fees with proper documentation |
Cancellation Best Practices #
- Time cancellation one business day before your next payment due date
- Gather all equipment before calling
- Document representative names, call times, and confirmation numbers
- Return equipment promptly after cancellation
- Monitor your account for unexpected charges after service ends
After Cancellation #
Final Bill Contents #
- Monthly service charges through billing cycle end
- Any unreturned equipment fees
- Outstanding balances from prior months
Confirmation #
Expect email confirmation within 24-48 hours. Contact Spectrum if confirmation doesn’t arrive.
Reactivation #
You can rejoin without penalties, though new customer promotions typically require 30-90 days without service.
FAQs #
Can I cancel TV but keep internet? Yes—each service is independent. Specify during your call.
Any early termination fees? No contracts exist, so no early termination fees apply.
Can I cancel online? No—phone or in-person cancellation only.
Refund for unused days? Only within 30 days as a new customer; otherwise no prorated refunds.
Support Resources #
Regulatory complaints:
- FCC: consumercomplaints.fcc.gov
- State Public Utilities Commission
- Better Business Bureau: bbb.org
Consumer protection:
- FairShake platform
- Consumer Financial Protection Bureau
- State Attorney General offices
Information accurate as of July 2025; verify current policies directly with Spectrum.